Returns & Exchanges

 

** COVID-19 UPDATE: Returns & exchanges are extended to 45 days.

What is your return policy?

Items purchased from She Is Rebel are eligible for a refund without question within 14 days of receiving your order. Any returns notified more than 14 days of receiving your order will be re-shipped to the customer. 

Items marked as 'final sale' cannot be returned or exchanged. Items marked as 'sale' can be returned and exchanged.

Please note that we only accept returns in new condition with original tags attached for a full refund. We reserve the right to refuse service to anyone.

What is the cost of return?

We offer free return for all orders within Switzerland, European Union, U.S. and UK. 

For other international orders, the cost of return shipping is to be covered by the customer. 

Shipping, handling and customs fees are non-refundable. 

Can I exchange my item with another size or color or item?

Unfortunately we don't currently offer exchanges. However, if you want to exchange an item for a new size, color, style etc, we suggest that you return the merchandise for a full refund and place a new order for the preferred item(s).

Please note that we only accept returns in new condition with original tags attached for a full refund. We reserve the right to refuse service to anyone.

How do I return my order?

To return an item, please:

1. Submit your return request to hello@sheisrebel.com 
2. Make sure your item is in new, unworn, original condition with original tags attached
3. Securely pack and seal your item in a shipping box or envelope
4. Ship to:

She Is Rebel GmbH
Regensbergstrasse 89,
8050 Zürich/ Switzerland

(please email us first before shipping out your item) 

We strongly recommend you to ship your return with a tracking number. We cannot accept responsibility for packages that we do not ship ourselves.

Items that do not meet conditions or are damaged are not eligible for refund and will be shipped back to the customer.  

When do I get my refund?

Please allow us 2-3 business days to process, and another 5-7 business days for your bank to credit the amount to your account. The processing time may vary depending on your bank. Your refund can only be credited back to the same method of payment. We’ll send you an email when your refund has been processed. 

 

 

For any questions, contact our customer service: hello@sheisrebel.com