FAQs

Shipping

We currently ship to: 

Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Japan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States.

If your country is not listed, feel free to contact us!

In case of shipping to an office address, depending on the building’s regulations you may need to visit the reception/lobby to receive your order.

We do not ship to P.O. boxes.

Europe, U.S. and Canada:
— Free shipping for orders over €200 EUR
— €10 EUR shipping for orders below €200 EUR

Rest of the world:
— Free shipping for orders over €350 EUR
— €25 EUR shipping for orders below €350 EUR

All orders are shipped carbon-neutral with DHL Express and Swiss Post Priority (Archive collection).

Shipping costs are non-refundable, which includes package rejection upon arrival and/or failure to pay taxes and duties.

Most orders are shipped within 1-2 business days of your purchase (excluding weekends, European and Swiss holidays). Shipping times may vary depending on the destination country, but we work our hardest to get you your order as fast as possible.

Once your order is shipped, delivery usually takes:
— 2-4 business days within Europe
— 4-8 business days within U.S. and Canada
— Up to 14 business days for the rest of the world

The delivery times are indicative only. She Is Rebel cannot be held responsible for any delays, missing, lost or stolen packages sent by our couriers. If there is an issue with your delivery please contact your courier service directly. 

We don't currently offer expedited shipping. However, we ship worldwide with DHL Express and Swiss Post Priority (Archive collection) to get you your order as fast as possible.

As soon as your order is shipped, we send you a shipment confirmation email with the delivery information and a link to track your order online. 

You can track your order when you log in at Account. 

All taxes and duty fees are the customer's responsibility to pay and non-refundable. They are calculated based on the items ordered, the shipment destination and the value of your purchase.

European Union: The prices include taxes and duty fees and will not pay any additional fee upon arrival.
Outside European Union: Taxes and duty fees are not included in our prices.

Once the parcel has entered in your country, the importing taxes and duties will be calculated by Customs Office. The carrier will collect the additional fees before handing over your order at your delivery address.

For more accurate information, please check with your local Customs Office. 

The estimated date of arrival is specified on each product page.

When you order a pre-order item, the total amount of your order is charged including the shipping cost if applicable. Ordered items are considered as sold and cannot be canceled. Once you have received the pre-order, the same return and exchange policy specified under "Returns and exchanges" section applies.

If for any reason your pre-order item cannot be sent to you by She Is Rebel, we will refund your deposit in full including the shipping cost if paid.

Our orders are dispatched from our warehouses in Bratislava and Vienna.

Our "Archive" collection is dispatched from Zurich.

Returns and exchanges

Items purchased from She Is Rebel are eligible for a refund without question within 14 days of receiving your order. Any returns notified more than 14 days of receiving your order will be re-shipped to the customer.

Please note that we only accept returns or exchanges in new condition for a full refund:
— Items must not be washed, worn or damaged
— All original tags must be attached including garment packaging

The following items cannot be returned or exchanged:
— Items marked as 'final sale'
— Accessories 

Return shipping costs are not covered by She Is Rebel.

We reserve the right to refuse service to anyone.

We don't currently offer exchanges. However, if you want to exchange an item for a new size, color, style etc, we suggest that you return the merchandise for a full refund and place a new order for the preferred item(s).

To return an item, please:

1. Submit your return request to hello@sheisrebel.com 
2. Make sure your item is in new, unworn, original condition with original tags attached and including garment packaging
3. Enclose your name and order number inside
4. Securely pack and seal your item in a shipping box or envelope
5. Ship to:

SWISS MAIL SOLUTIONS
George Weidinger
Eichenstrasse 1A,
3385 Gerersdorf
Austria
(please email us first before shipping out your item)

We strongly recommend you to ship your return with a tracking number. We cannot accept responsibility for packages that we do not ship ourselves.

Items that do not meet conditions or are damaged are not eligible for refund and will be shipped back to the customer.  

We take every effort to check each garment thoroughly before packing and dispatching. However, human mistakes happen. If you have received a faulty or wrong item, please reach out to Customer Care right away with supporting images and we will resolve it as soon as possible. In case your item is deemed as faulty or wrong by She Is Rebel, we will cover the cost of return.

Please note the items you've already worn or washed cannot be deemed as faulty.

We cannot accept responsibility for items that have been damaged during washing if our care instructions have not been followed.

The cost of return shipping is to be covered by the customer. This cost will not be reimbursed from She Is Rebel.

Handling and customs fees are non-refundable. 

Please allow us 2-3 business days to process, and another 5-7 business days for your bank to credit the amount to your account. The processing time may vary depending on your bank.

Your refund can only be credited back to the same method of payment. We’ll send you an email when your refund has been processed. 

Once an order has been placed, we are unable to make any cancellations or changes. Once you have received your order, you can submit a return request and send your order back.

 

Payment and privacy

All our payments are processed in EUR (Euro) which is the default currency on our payment gateway. Your payment method will be charged in EUR at your payment provider's conversion rate.

We take no responsibility for any extra fees charged by your bank when you use your credit card.

We accept Visa, Mastercard, American Express, Paypal, Apple Pay.

We're using the most advanced security systems by Stripe Payment and Secure Socket Layer (SSL) to offer you the safest and the simplest online shopping experience. These technologies encrypt and protect your data, which is shown in your browser's address line as 'https' or lock icon.

Your security and privacy are important to us. Your personal data is kept private and strictly confidential, and will never be shared with 3rd parties without your prior authorization. For further details, please read our Privacy Policy.

Your personal details are only used for communications between you and She Is Rebel.

Sizing

All of our products are displayed in European (French) sizing. For our measurements and size conversions, please check out our Size guide.

We are a direct-to-consumer fashion brand and available exclusively online through sheisrebel.com and our own pop-up stores which we announce at Locations & Events. She Is Rebel garments cannot be purchased from any other website or retailer.

If you want us to come to your place/city, please reach out to Customer Care. We'd love meeting your community!

C'est la vie! Our pieces are produced at limited amounts, so that you don't show up wearing the same thing as someone else. If an item you love is sold out, we might make more of that style. We recommend you to join our Newsletter to hear first about our back-in-stock pieces.

Sustainability

Our job is not only to create beautiful designs, but also to ensure our entire supply chain is working in an environmentally and socially responsible way. 

Our creative team is based in Paris and Zurich. We work with ethical family-run factories in Istanbul who value their people and the planet as much as we do. They are committed to superior craftsmanship and quality for decades. At every step of the making, we strive to use the most sustainable practices and materials possible, and source everything from local suppliers in Turkey.

We continuously geek out over everything stylish and sustainable to offer you well-crafted styles. 

Head over to Backstage + Sustainability to take a look at our practices.

We source eco-friendly fabrics from certified fabric producers for you to enjoy the longevity and quality of our pieces. Our fabric producers are based in Turkey and OEKO-TEX certified. In other words, there is no harmful substance in any stage of processing.

Our award-winning fabric-producers include the first vegan fabric-producer in the world (certified by V-label), Lenzing for all our TENCEL™ fabrics, GOTS certified organic cotton manufacturers and GRS certified recycled fabric manufacturers. We are always on the lookout for the latest eco-friendly fabrics that can go along well with our stylish pieces.

Head over to Backstage + Sustainability to take a look at our practices.

We strive to improve ourselves every day not to follow the footsteps of our older peers. (insert a rebellion hashtag here.) Consider our action list below as forever work in progress.

— We produce in limited amounts in shorter cycles. This means we consider your style choices better and minimize excessive stock.

— Having our factories close to each other in Turkey as well as to us in Europe minimise the carbon footprint throughout our supply chain.

— Our garment labels are made of recycled polyester fiber waste.

— We send only e-invoice. Digitalization doesn't mean just instagramming after all.

— We ship carbon-neutral with minimal packaging.

— Our packaging pieces are compostable and recyclable, made from 100% responsible resources.

— We mostly communicate digitally across countries. A better option than business trips, and running around with a laptop bag. We also avoid unnecessary printing such as mood-boards, look-books. Shared Pinterest boards works wonder.

— Our customer service does their best to save you (and the planet) energy from returning orders.

— We periodically donate part of our revenue (100% of all accessories you buy) to an acknowledged NGO in Turkey who supports girls' education.

Here are a few easy tips: 

— Your body and your life always change, so shop sparingly and treasure what you have. Pinterest helps for inspirations.

— Discover your style, your body and your lifestyle to shop for your needs. Following trends blindly is not for rebels anyway.

— Follow care instructions to wear your clothes longer.

— Only launder as needed to save water, energy and detergent. Bonus point if you set your washing machine to cold.

— Hang your clothes to dry like our great grandmothers.

— Always recycle where possible. 

— Follow our InstagramPinterestLinkedIn to stay up-to-date about our initiatives and use #SheIsRebel to spread the word!

 

Other questions? Reach out to Customer Care!