Your Guide to Shopping With Us
We offer free standard shipping on all orders within Europe, U.S. and Canada including Switzerland, UK and Turkey.
Most of orders are shipped within 2 business days of your purchase (excluding weekends, European and Swiss holidays) from our warehouse in Zürich, Switzerland. Shipping times may vary depending on the destination country, but we work our hardest to get you your order as fast as possible.
Shipping costs are non-refundable, which includes package rejection upon arrival and/or failure to pay taxes and duties.
Click here to see what countries we currently offer free shipping and worldwide shipping.
Europe, U.S., Canada - Standard
1-2 business days: Switzerland
3-5 business days: Europe
6-10 business days: U.S.,Canada
Europe, U.S., Canada - Priority
1-2 business days: Europe
3-6 business days: U.S.,Canada
Europe, U.S., Canada - Express
Same/next business days: Europe (depending on the country)
1-3 business days: U.S.,Canada
|Rest of the world, orders over €250 EUR||
|8-14 business days|
Rest of the world, orders below €250 EUR
|8-14 business days|
*Please note above delivery times are indicative.
TAXES & DUTIES
All customs and duty fees are the customer's responsibility (outside of Switzerland) to pay and non-refundable. They are calculated based on the items ordered, the shipment destination and the value of your purchase. For more accurate information, please contact your local customs office.
We offer free return for all orders within Europe, U.S. and Canada including Switzerland, UK and Turkey. For other international orders, the cost of return shipping is to be covered by the customer. We highly recommend to ship your return with a tracking number.
Items purchased from She Is Rebel are eligible for a refund without question within 14 days of receiving your purchase. Any returns notified more than 14 days of receiving your purchase will be re-shipped to the customer.
Items marked as 'final sale' cannot be returned.
All return items must be:
Items that do not meet conditions or are damaged are not eligible for refund and will be shipped back to the customer.
Please allow us 2-3 business days to process, and another 5-7 business days for your bank to credit the amount to your account. The processing time may vary depending on your bank. Your refund can only be credited back to the same method of payment. We’ll send you an email when your refund has been processed.
For any questions, contact our customer service: firstname.lastname@example.org
If you want to exchange an item for a new size or color, we have free exchange option for all orders within Europe, U.S. and Canada including Switzerland, UK and Turkey. For other international orders, the cost of return shipping is to be covered by the customer.
Within 14 days of the arrival of your item, simply drop us an email at email@example.com and state what color or size you need to swap over.
Please note we first have to receive your returning item in our warehouse in order to process your exchange. We can not guarantee that the size or color you wish would be available at the time we receive your return. However, you are free to place a new order to make sure you get the new size or color you want.
We do not offer exchange between different items.
The fitting is what makes or breaks a style. Our pieces are produced at European (French) size standards yet flexible to fit universally as some of our pieces has adjustable tie, full or partial elasticated waistband or made of stretch fabrics. (especially trousers, skirts and jumpsuits - go on, have a look!)
*Size chart in cm
Note that our size chart is for guidance purposes. If you have any questions about a specific item's measurements or if your size is out of stock, Samantha would be happy to assist and notify you at: firstname.lastname@example.org
PAYMENT & CURRENCY CONVERSION
We accept all major debit and credit cards from customers worldwide at She Is Rebel.
We offer the following payment methods: Visa, Mastercard, American Express, Paypal, Apple Pay.
Prices are displayed in your currency on the storefront for your reference, your payment method will be charged in Euro (EUR) at your payment provider's conversion rate.
PRIVACY & SECURITY
We're using the most advanced security systems, Stripe Payment and Secure Socket Layer (SSL) to offer you the safest and the simplest online shopping experience. These technologies encrypt and protect your data, which is shown in your browser's address line as 'https'.
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