FAQs

** COVID-19 UPDATE: Shippings are guaranteed in a slower pace with hygiene care.

Payment

All our payments are processed in EUR (Euro) which is the default currency on our payment gateway. Your payment method will be charged in EUR at your payment provider's conversion rate.

We offer the following payment methods: Visa, Mastercard, American Express, Paypal, Apple Pay.

We're using the most advanced security systems, Stripe Payment and Secure Socket Layer (SSL) to offer you the safest and the simplest online shopping experience. These technologies encrypt and protect your data, which is shown in your browser's address line as 'https' or lock icon.

Your personal data is kept private and strictly confidential, and will never be shared with 3rd parties without your prior authorization. For further details, please read our Privacy Policy.

 

Shipping

We offer standard shipping via our local shipping partner Swiss Post and express shipping via TNT Express to the most countries in the world.

See the countries we currently ship to. If your country is not listed, feel free to contact us!

In case of shipping to an office address, depending on the building’s regulations you may need to visit the reception/lobby to receive your order.

We do not ship to P.O. boxes.

Europe, U.S. and Canada:
- Free shipping for orders over €200 EUR
- €8 EUR shipping for orders below €200 EUR

Rest of the world:
- Free shipping for orders over €400 EUR
- €29 EUR shipping for orders below €400 EUR

All orders are shipped carbon-neutral (green).

Shipping costs are non-refundable, which includes package rejection upon arrival and/or failure to pay taxes and duties.

Most of orders are shipped within 1 business days of your purchase (excluding weekends, European and Swiss holidays). Shipping times may vary depending on the destination country, but we work our hardest to get you your order as fast as possible. 

Standard shipping usually takes:

 - 1-3 business days for orders within Europe
 - 6-8 business days within U.S. and Canada

The rest of the world takes up to 14 business days.

For more information, visit Shipping.

Yes! We offer express shipping within Canada, Europe and U.S. for €35 EUR at the checkout. If you're in Europe, you'll receive your order within same or next day. For other countries, it takes up to 2-4 business days.

As soon as your order is shipped, we send you a shipment confirmation email with the delivery information and a link to track your order online. 

You can track your order when you log in at Account. 

All taxes and duty fees are the customer's responsibility to pay and non-refundable. They are calculated based on the items ordered, the shipment destination and the value of your purchase.

Once the parcel has entered in your country, the importing taxes and duties will be calculated by Customs Office. The carrier will collect the additional fees before handing over your order at your delivery address.

For European Union countries and Switzerland, the prices include taxes and duty fees and will not pay any additional fee upon arrival.

In the U.S., import duties may be only applied for orders exceeding $800 USD.

For more accurate information, please check with your local Customs Office. 

Currently, all orders are dispatched from our warehouse in Zurich, Switzerland.

Returns and exchanges

Items purchased from She Is Rebel are eligible for a refund without question within 14 days of receiving your order. Any returns notified more than 14 days of receiving your order will be re-shipped to the customer. 

Items marked as 'final sale' cannot be returned or exchanged. 

Please note that we only accept returns in new condition with original tags attached for a full refund. We reserve the right to refuse service to anyone.

We don't currently offer exchanges. However, if you want to exchange an item for a new size, color, style etc, we suggest that you return the merchandise for a full refund and place a new order for the preferred item(s).

To return an item, please:

1. Submit your return request to hello@sheisrebel.com 
2. Make sure your item is in new, unworn, original condition with original tags attached
3. Securely pack and seal your item in a shipping box or envelope
4. Ship to:

She Is Rebel GmbH
Regensbergstrasse 89,
8050 Zürich/ Switzerland

(please email us first before shipping out your item) 

We strongly recommend you to ship your return with a tracking number. We cannot accept responsibility for packages that we do not ship ourselves.

Items that do not meet conditions or are damaged are not eligible for refund and will be shipped back to the customer.  

The cost of return shipping is to be covered by the customer. This cost will not be reimbursed from She Is Rebel.

Handling and customs fees are non-refundable. 

Please allow us 2-3 business days to process, and another 5-7 business days for your bank to credit the amount to your account. The processing time may vary depending on your bank. Your refund can only be credited back to the same method of payment. We’ll send you an email when your refund has been processed. 

Once an order has been placed, we are unable to make any cancellations or changes. 

Sizing

All of our products are displayed in European (French) sizing. For our measurements and size conversions, please check out our Size guide.

We are a direct-to-consumer fashion brand and available exclusively online through sheisrebel.com and our own pop-up stores which we announce at Locations & Events.

If you want us to come to your place/city, feel free to drop us a line at hello@sheisrebel.com. We'd love meeting your community!

C'est la vie! Our pieces are produced at limited amounts, so that you don't show up wearing the same thing as someone else. If an item you love is sold out, we might make more of that style. 

We recommend you to join our Newsletter to hear first about our back-in-stock pieces.

Sustainability

Our job is not only to create beautiful designs, but also to ensure our entire supply chain is working in an environmentally and socially responsible way. We work with ethical and audited suppliers in Turkey who value their people and the planet as much as we do. Our clothes are made by family-run factories in Istanbul. They are committed to superior craftsmanship and quality for decades. At every step of the making, we strive to find the most sustainable practices and materials possible.

We continuously geek out over everything stylish and sustainable. Head over to Backstage + Sustainability to take a look at our sustainable practices.

We source eco-friendly fabrics from certified fabric producers for you to enjoy the longevity and quality of our pieces. Our fabric producers are based in Turkey and OEKO-TEX certified. In other words, there is no harmful substance in any stage of processing.

We work with award-winning fabric-producers including the first vegan fabric-producer in the world (certified by V-label), Lenzing for all our TENCEL™ fabrics, GOTS certified organic cotton manufacturers and GRS certified recycled fabric manufacturers.

Head over to Backstage + Sustainability to take a look at our sustainable practices.

 

Any question? Reach out to us at hello@sheisrebel.com.