Your Guide to Shopping With Us

SHIPPING  

We offer free standard shipping on all orders in US and Europe incl. UK and Turkey.

Most of orders are shipped within 2 business days of your purchase (excluding weekends and holidays) from our warehouse in Zürich, SwitzerlandShipping times may vary depending on the destination country, but we work our hardest to get you your order as fast as possible. 

We ship via our local shipping partner Swiss Post for Standard and Priority shipments. For Express shipments, our partner is TNT Express.

Shipping costs are non-refundable, which includes package rejection upon arrival and/or failure to pay taxes and duties.

Method Cost Shipping to
Standard shipping Free

Europe & UK & Turkey (3-5 business days)

US (6-10 business days)

Priority shipping
9 euro

Europe & UK & Turkey (2-3 business days)

US (3-6 business days)

Express shipping
€19 euro

Europe & UK & Turkey (Same/next business days)

US (1-3 business days)

Standard worldwide shipping
Free over 
€250 

Rest of the world (8-14 business days) 

Standard worldwide shipping
29 euro
Rest of the world (8-14 business days) 

 

TAXES & DUTIES 

All customs and duty fees are the customer's responsibility to pay and non-refundable. They are calculated based on the items ordered, the shipment destination and the value of your purchase. For more accurate information, please contact your local customs office. 

 

RETURN

Items purchased from She Is Rebel are eligible for a refund within 14 days from date of arrival without question. Any returns received more than 14 days from the shipping date will be re-shipped to the customer. 

Items marked as final sale cannot be returned.

All return items must be:

- in new, unworn, original condition with original tags attached. 

submitted as a return request via hello@sheisrebel.com to be shipped back to She Is Rebel GmbH, Regensbergstrasse 89, 8050 Zürich/ Switzerland (please email us first to receive the complete return details)

Items that do not meet conditions or are damaged are not eligible for refund and will be shipped back to the customer. 

Please allow us 2-3 business days to process, and another 5-7 business days for your bank to credit the amount to your account. The processing time may vary depending on your bank. Your refund can only be credited back to the same method of payment. We’ll send you an email when your refund has been processed. 

For any questions, contact our customer service: hello@sheisrebel.com

 

EXCHANGE

At the moment, we don't offer exchanges as a return option for your convenience as we may not have the size you want to exchange with at the time we receive your return. We recommend you to place a new order if you see a size available and simply get a refund for the item you wish to return.

 

SIZE CHART

The fitting is what makes or breaks a style. Our pieces are produced at European (French) size standards yet flexible to fit universally as we offer some pieces with adjustable tie, full or partial elasticated waistband or made of stretch fabrics. (especially trousers, skirts and jumpsuits - go on, have a look!) 

She Is Rebel - Size Chart

*Size chart in cm

Note that our size chart is for guidance purposes. If you have any questions about a specific item's measurements or if your size is out of stock, Samantha would be happy to assist and notify you at: samantha@sheisrebel.com 

 

PAYMENT & CURRENCY CONVERSION

We accept all major debit and credit cards from customers worldwide at She Is Rebel. 

We offer the following payment methods: Visa, Mastercard, American Express, Paypal, Apple Pay.

Prices are displayed in your currency on the storefront for your reference, your payment method will be charged in Euro (EUR) at your payment provider's conversion rate.

 

PRIVACY & SECURITY

We're using the most advanced security systems, Stripe Payment and Secure Socket Layer (SSL) to offer you the safest and the simplest online shopping experience. These technologies encrypt and protect your data, which is shown in your browser's address line as 'https'.

Your personal data is kept private and strictly confidential, and will never be shared with 3rd parties without your prior authorization. For further details, please read our Privacy Policy.

 

  

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