Your Guide to Shopping With Us

SHIPPING 

We offer free standard shipping on all orders within Europe, U.S. and Canada including Switzerland, UK and Turkey.

Most of orders are shipped within 2 business days of your purchase (excluding weekends, European and Swiss holidays) from our warehouse in Zürich, SwitzerlandShipping times may vary depending on the destination country, but we work our hardest to get you your order as fast as possible. 

We ship via our local shipping partner Swiss Post for Standard and Priority shipments. For Express shipments, our partner is TNT Express.

Shipping costs are non-refundable, which includes package rejection upon arrival and/or failure to pay taxes and duties.

Click here to see what countries we currently offer free shipping and worldwide shipping. 

Shipping Cost  Time*
Europe, U.S., Canada - Standard
Free

1-2 business days: Switzerland

3-5 business days: Europe

6-10 business days: U.S.,Canada 

Europe, U.S., Canada - Priority
9 EUR

1-2 business days: Europe 

3-6 business days: U.S.,Canada

Europe, U.S., Canada - Express
€19 EUR

Same/next business days: Europe (depending on the country)

1-3 business days: U.S.,Canada

Rest of the world, orders over €250 EUR
Free
8-14 business days
Rest of the world, orders below €250 EUR
29 EUR
8-14 business days

*Please note above delivery times are indicative.


   

TAXES & DUTIES 

All customs and duty fees are the customer's responsibility (outside of Switzerland) to pay and non-refundable. They are calculated based on the items ordered, the shipment destination and the value of your purchase. For more accurate information, please contact your local customs office. 

 

RETURN

We offer free return for all orders within Europe, U.S. and Canada including Switzerland, UK and Turkey. For international orders, the cost of return shipping is to be covered by the customer. We highly recommend to ship your return with a tracking number.

Items purchased from She Is Rebel are eligible for a refund without question within 14 days of receiving your purchase. Any returns notified more than 14 days of receiving your purchase will be re-shipped to the customer. 

Items marked as 'sale' cannot be returned.

All return items must be:

- in new, unworn, original condition with original tags attached
submitted as a return request via hello@sheisrebel.com 
- shipped back to:
She Is Rebel GmbH
Regensbergstrasse 89, 8050 Zürich/ Switzerland
(please email us first to receive the complete return details)
 

Items that do not meet conditions or are damaged are not eligible for refund and will be shipped back to the customer. 

Please allow us 2-3 business days to process, and another 5-7 business days for your bank to credit the amount to your account. The processing time may vary depending on your bank. Your refund can only be credited back to the same method of payment. We’ll send you an email when your refund has been processed. 

For any questions, contact our customer service: hello@sheisrebel.com

 

EXCHANGE

If you want to exchange an item for a new size or color, we have free exchange option for all orders within U.S and Europe. For international orders, the cost of return shipping is to be covered by the customer.

Within 14 days of the arrival of your item, simply drop us an email at hello@sheisrebel.com and state what color or size you need to swap over.

Please note we first have to receive your returning item in our warehouse in order to process your exchange. We can not guarantee that the size or color you wish would be available at the time we receive your return. However, you are free to place a new order to make sure you get the new size or color you want. 

We do not offer exchange between different items.

 

SIZE CHART

The fitting is what makes or breaks a style. Our pieces are produced at European (French) size standards yet flexible to fit universally as some of our pieces has adjustable tie, full or partial elasticated waistband or made of stretch fabrics. (especially trousers, skirts and jumpsuits - go on, have a look!) 

She Is Rebel - Size Chart

*Size chart in cm

Note that our size chart is for guidance purposes. If you have any questions about a specific item's measurements or if your size is out of stock, Samantha would be happy to assist and notify you at: samantha@sheisrebel.com 

 

PAYMENT & CURRENCY CONVERSION

We accept all major debit and credit cards from customers worldwide at She Is Rebel. 

We offer the following payment methods: Visa, Mastercard, American Express, Paypal, Apple Pay.

Prices are displayed in your currency on the storefront for your reference, your payment method will be charged in Euro (EUR) at your payment provider's conversion rate.

 

PRIVACY & SECURITY

We're using the most advanced security systems, Stripe Payment and Secure Socket Layer (SSL) to offer you the safest and the simplest online shopping experience. These technologies encrypt and protect your data, which is shown in your browser's address line as 'https'.

Your personal data is kept private and strictly confidential, and will never be shared with 3rd parties without your prior authorization. For further details, please read our Privacy Policy.

 

  

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