FAQs

— Payment 

What currency do I pay?

All our payments are processed in EUR (Euro) which is the default currency on our payment gateway. Your payment method will be charged in EUR at your payment provider's conversion rate.

Which payment methods do you accept?

We offer the following payment methods: Visa, Mastercard, American Express, Paypal, Apple Pay.

Is your web-site secure to shop?

We're using the most advanced security systems, Stripe Payment and Secure Socket Layer (SSL) to offer you the safest and the simplest online shopping experience. These technologies encrypt and protect your data, which is shown in your browser's address line as 'https' or lock icon.

Your personal data is kept private and strictly confidential, and will never be shared with 3rd parties without your prior authorization. For further details, please read our Privacy Policy.

 

— Sizing

How do I know which size I am?

All of our products are displayed in European (French) sizing. For our measurements and size conversions, please check out our Size guide.

Where can I try your clothes?

We are a direct-to-consumer fashion brand and available exclusively online through sheisrebel.com and our own pop-up stores which we announce at Locations & Events.

If you want us to come to your place/city, feel free to drop us a line at hello@sheisrebel.com. We'd love meeting your community!

What if my favorite item/my size is sold out?

C'est la vie! Our pieces are produced at limited amounts, so you don't show up wearing the same thing as someone else. If an item you love is sold out, we might make more of that style. 

We recommend you to join our Newsletter to hear first about our back-in-stock pieces.

 

— Shipping 

How much is the shipping cost?

Within Switzerland, European Union, U.S. and UK:

 - Free green shipping for orders over €180 EUR
 - €8 EUR green shipping for orders below €180 EUR

Rest of the world:

 - Free green shipping for orders over €300 EUR
 - €29 EUR green shipping for orders below €300 EUR

For more information, please visit Shipping.

How long will it take to receive my order?

Standard shipping usually takes:

 - 1-2 business days for orders within Switzerland and Europe
 - 6-8 business days within U.S. and Canada

The rest of the world takes up to 14 business days.

Express shipping takes 1-3 business days worldwide.

For more information, visit Shipping.

Do I pay taxes & duties?

Visit Shipping for more details.

Can I cancel or change my order?

Unfortunately, once an order is placed, we are unable to make any changes. 

How do I return or exchange an item?

Visit Returns & Exchanges for more details.

 

— Others 

How sustainable is She Is Rebel?

Head over to Backstage + Sustainability to take a look at our sustainable practices.

Can I buy a gift card?

Yes, you can! Discover our unique Gift Cards that are exclusively designed for the woman of She Is Rebel.

 

For any questions, contact our customer service: hello@sheisrebel.com